By Dolleen Adhiambo, Research Assistant – Bondo County Referral Hospital

When client 2662 first visited our clinic, she had already been referred for advanced cervical lesions. She was understandably worried but determined. After her initial treatment, we set up a tight follow-up schedule to ensure continuity of care. Weekly phone calls, transport stipends, and CHW visits became part of her routine.

The support we provided was made more efficient and consistent through the CATSystem, which allowed us to track her appointments, schedule reminders, and monitor her care seamlessly.

Despite her motivation, real-life obstacles emerged. Power outages at the clinic led to some cancelled appointments. On other days, responsibilities at home, especially childcare, nearly kept her away. But our team was always a phone call away, ready to offer reassurance, reschedule appointments, or find ways to make things easier for her.

By her fifth follow-up, she had attended all her sessions without fail. Her final VIA result showed no trace of lesions. The sense of relief and joy was evident as she hugged the nurse who had screened her.

“Your calls reminded me I’m not alone,” she told us quietly, holding back tears.

It’s stories like this that prove the power of persistent follow-up and human connection. Technology played a role, but the real game- changer was consistent, compassionate presence. Our team created an environment where the client felt seen, supported, and safe. She now volunteers to help locate clients who default on follow-up, hoping to give back what she received. Her experience is a testament to what can happen when systems work, and when people care enough to follow through.